Política de reembolso

# Refund & Return Policy

We accept returns within 14 days of delivery.

---

## Return Conditions

To be eligible for a return:

- The item must be unused, unworn, and in perfect condition
- The product must include original tags and packaging
- For hygiene reasons, intimate items such as bikinis/swimwear must not be worn without protective lining

---

## Non-Returnable Items

We do not accept returns for products that are:

- Used or washed
- Damaged by the customer
- Returned without original tags or packaging

---

## How to Request a Return

To request a return, please contact us at:

brasoleilch@gmail.com

Please include:
- Your order number
- The reason for the return

Once your request is approved, you will receive return instructions.

---

## Return Shipping Costs

- Return shipping costs are the responsibility of the customer
- Original shipping costs are non-refundable

---

## Refunds

After we receive and inspect the returned item, your refund will be processed.

- Refunds are issued using the original payment method
- Please allow 5–10 business days for the refund to appear, depending on your payment provider

---

## Defective or Damaged Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the issue.

---

## Contact

For any return or refund questions, please contact:

brasoleilch@gmail.com